Making the workplace more fun does not consist of adding lounges for the staff, putting video games in the break room or making the atmosphere more lax. Your staff might tell you that’s what they want, but in reality that is not going to get you or them very far. Let’s face it. You’ve hired [...]
{ 0 comments }
I am often asked the question, “What bonus system should I use for my physical therapists?” My answer, seemingly vague at first, is that it should be based on their level of production being above average. The result of any bonus system should be increased production in quantity and quality. If the bonus plan does [...]
{ 0 comments }
That’s a question I’ve been asked many times and in many different ways over the years. Apparently time and service are not as tangible to people as goods and inventory are. But that doesn’t mean they can’t be measured and tracked. In talking to a client about this recently, I found he didn’t really understand [...]
{ 0 comments }
I was talking to a client recently and the subject of his front office staff came up. I was trying to get across to him the importance of having an upbeat, friendly and helpful person as his receptionist. To make the point real to him, I gave him an assignment. He was to pick twenty [...]
{ 0 comments }
I’m sure at some time or another each business has witnessed a time of lowered morale whether it be from a valuable employee leaving the team or during times where production had simply lagged. Anytime you hit a slow in production, for whatever reason, it can take its toll on the group’s morale. How do [...]
{ 0 comments }
I have seen many a company slugging it out, the owner and staff stressed, and overall not doing too well. One of the main reasons behind such circumstances is some staff are truly part of the team, and some are not. Those that are, are easy enough to identify; they work hard, they go beyond [...]
{ 6 comments }
