No matter the industry, customers, clients, and patients all expect a certain level of professional behavior from any business, its employees or representatives. How does this relate to you? When a customer enters your business or partakes in your services they should feel as they’ve been treated with the utmost professional standards possible by each [...]
{ 0 comments }
When producing anything, (from artwork, to products or objects of any sort, or even with regard to services delivered), there is a production sequence through which all production flows. Many times one omits one of the most vital steps of this flow: Quality Control. First, one establishes the standard or level required for the product, [...]
{ 0 comments }
Do your employees know the flow lines and structure of your particular clinic? Do they know how all the individual staff fit together and IN A SPECIFIC ORDER to make a well functioning clinic? Sometimes an employee or therapist has come to you after having worked at another practice and honestly, most times things are [...]
{ 0 comments }
With any company, foresight and planning on every level is essential to the group, from the receptionist to the executive sales manager, each should have a written plan for the future. By “planning” is meant a written sequence of targets to take one’s production from its current levels upward to higher and more affluent levels. [...]
{ 0 comments }
Having worked with many Executives in all types of industry and throughout several countries, I have honed-in on some of the main characteristics of an able Executive. I have also found when several of these attributes were missing, that Executive will usually not make the grade as a true, proficient leader and Executive. AN ABLE [...]
{ 0 comments }
It’s a New Year! It’s been almost a month since the Times Square ball dropped and most have named their New Year’s resolutions.
I’m not sure about you specifically, but it’s quite common for most busy Executives to find themselves running behind on such things. With that in mind I thought this a good time to write a bit on the subject of goal attainment.
GOAL: – noun– “the result or achievement toward which effort is directed.”
ATTAINMENT: – noun- “something attained; achievement.”
From this one could conclude this is simple…deciding what you want to do and then do it. Now…that sounds easy, so why does it end up getting so darn complicated?
One complication could be that of TIME. If I set a goal to become a doctor in 9 months, is that real? Definitely not as it generally takes 4+ years of medical school, residency, etc. The goal to become a doctor is not unreal, but my decision to do so with the above time factor is. TIME is an important item to consider; one must allow an appropriate amount to be successful in the achievement of named goals. Before accepting a loss on such, look back to ensure you’ve allowed ample time…
{ 0 comments }
Ask yourself, how many times you’ve hired someone that looked great on paper, the interview went well and you later came to find this new hire “just doesn’t quite get it” or isn’t what you thought they’d be? I have spoken to many business owners who complain about their staff or a new hire. These [...]
{ 0 comments }
I have seen many a company slugging it out, the owner and staff stressed, and overall not doing too well. One of the main reasons behind such circumstances is some staff are truly part of the team, and some are not. Those that are, are easy enough to identify; they work hard, they go beyond [...]
{ 6 comments }
A great truth: If a private practice is not permitted to expand, the ones that really get “hurt” are all those patients within your community that should be receiving your services that are not. This is the true reason for building up a private practice.
{ 0 comments }
