I have found over the years that customer service usually falls into one of the following four categories: Poor, rude or simply no-interest to help. Robotic, rote, reading from a manual “help.” Over-the-top and insincere “help.” Sincere, caring, and expert help – invaluable! Let’s look at examples of each: #1 – You have those that [...]
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Unhappy customers are bad news for any company. It only takes one bad review online to cause considerable damage to your company’s reputation and can take months to repair. There can be several reasons for a customer complaint; some may have unrealistic expectations and others may just have poor dispositions. However, we must be honest; [...]
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It has been said that a picture is worth a thousand words. But how about a smile? Have you ever gone into a store or office to inquire about their services only to be greeted (or not greeted) by an unfriendly receptionist who doesn’t smile, doesn’t offer any real help and answers each of your [...]
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The Front Desk and Receptionist are the first points all customers encounter on visits to your office. Then shouldn’t it be the most friendly and efficient point of your company? They are very important to your business and not simply a “receptionist” but a manager with public relations duties. Well, let’s look at this important [...]
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No matter the industry, customers, clients, and patients all expect a certain level of professional behavior from any business, its employees or representatives. How does this relate to you? When a customer enters your business or partakes in your services they should feel as they’ve been treated with the utmost professional standards possible by each [...]
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When producing anything, (from artwork, to products or objects of any sort, or even with regard to services delivered), there is a production sequence through which all production flows. Many times one omits one of the most vital steps of this flow: Quality Control. First, one establishes the standard or level required for the product, [...]
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Here’s a good family story I thought you’d enjoy as told to me by my daughter… If you watch the Telly much you’ll find yourself inundated with commercials, among these are the numerous auto insurance commercials each claiming to have great customer service and may bring your costs down decently. Some quite amusing, I must [...]
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