I have found over the years that customer service usually falls into one of the following four categories: Poor, rude or simply no-interest to help. Robotic, rote, reading from a manual “help.” Over-the-top and insincere “help.” Sincere, caring, and expert help – invaluable! Let’s look at examples of each: #1 – You have those that [...]
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Christina Panetta, PT Panetta Physical Therapy in Long Island, NY Practice Size Prior to Working With Survival Strategies: A space in the health club, another partner and a couple other staff. After TEN YEARS of this, I was up to about 150 treatments a week…and thought I was pretty hot. My referrals came from [...]
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Allison Suran has been a client of ours since 2008. We’ve loved having her on board with us and truly enjoy coaching her towards achieving her dreams. Every client is unique and is treated as such; with individual care−not treated the same as all the others, or thrown into “cookie-cutter” programs. We consider when you [...]
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Randy has been working as a consultant with Private Practice Owners since 1979 and in his tenure with Survival Strategies has analyzed thousands of practices. He has helped several hundred individual practice owners get onto their first step to a long and successful career in growing and stabilizing their practice and therefore making it possible [...]
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In 1994 Harvey Schmiedeke, co-founded, Survival Strategies®, Inc. with business partner Craig Ferreira. Harvey, Craig and a staff of about 25 people evolved “the other half of the private practice owner’s education.” and from their Burbank-based headquarters have offered one-on-one training and consulting, courses, online workshops and webinars, business systems, educational books, and manuals, and [...]
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Mission Statement: Dedicated to the highest quality of care, using the best Physiotherapists, Chiropractors and Massage Therapists in the Oakville, Burlington and Mississauga area. Recent Gains from the Practice Management Program: “Since doing the Management Course, I have been able to better organize myself, my staff and my practice to achieve the goals that I [...]
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Recent Gains from the Referral Increase Program: Improved ability to understand statistics and apply them to the management of my practice. Improved ability to apply marketing strategies and make adaptations based on results. I learned how to manage by statistics. Learned to better communicate with physicians and other referral sources. Learned how to better organize [...]
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Jeff’s Mission Statement: At California Rehabilitation, our physical, occupational and hand therapy practice is dedicated to offering the highest standard of rehabilitative services for the community. As a therapy specialist, we pride ourselves in providing excellent care and collaborative treatment. Through our commitment to individualized service, a comprehensive treatment plan is created for each of our patients. [...]
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Jami’s Mission Statement: Jami believes that every child has the potential to make gains and that children can make progress at any point in their development. This practice fulfills her dream of providing physical, occupational, and speech therapy in fun, innovative and family centered environment. Jami’s Background with Survival Strategies, Inc.: Jami started in [...]
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John’s Mission Statement: Advanced Rehabilitation Clinics, Inc., Physical Therapy is committed to utilizing the most advanced treatment techniques available to deliver cost effective, personalized care, at an exceptional level of customer service, resulting in superior outcomes and lasting solutions for painful and debilitating conditions. John’s Passion: “The best part of my job is being able [...]
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